Frequently asked questions

A deployed, isolated instance of the product, live at the subdomain you chose. Specifically: your own database, two private storage buckets, a session store, two dedicated edge workers (the application, and one for long-running distribution jobs), an hourly automation schedule that runs only for you, and a superadmin account created from the email and password you set at checkout.

The software itself is the whole product: a member-facing investment application and a 54-page operator panel, with plans, ROI accrual, four commission engines, deposits and withdrawals, identity verification, vouchers, and site control over branding, terminology, pages and settings. The features page catalogues all of it.

The $999 also covers the calendar month you activate in — the $99 starts the month after.

You do. Your members, their transactions, your plans and your settings live in a database created for your deployment and bound to your workers alone. There is no shared table with a customer id column keeping you separate from other customers — the separation is structural, because there is nothing shared to be separated in.

We run the infrastructure that database sits on, so — exactly as with any hosting provider — the operational credentials that created your resources can technically reach them. What we do not do is create a second administrator account inside your site. Your admin password is stored hashed, and the field that carried it through setup is cleared in the same statement that marks provisioning complete.

Yes, and further than most products allow. You set the brand name, legal name, tagline, logo, favicon, support address, theme mode and colours. You can add custom CSS. You can create whole new pages, and you can override any named content fragment inside a page that already ships — with revision history on both.

You can also rename the vocabulary itself: Partner, Referral, Downline, Upline, Commission, Network, Level, Investment and Member, plus their plurals, across the entire interface. It is done word by word rather than as a global find-and-replace, so your routes and your data are untouched by the rename.

No trial, and no free tier. What there is instead is demo.investmentcms.com: a real running instance of the same software, seeded with a sample network so the dashboards, the network tree and the commission screens have data in them. Go in, click everything, break things.

It resets every hour, so nothing you do there persists. The demo publishes its own sign-in details on its sign-in page — we deliberately do not print them here, because anything printed on a static page would go stale at the next reset.

No. What you buy is a deployed, isolated instance that we provision and run on the investmentcms.com platform. There is no source-code download, no self-hosted licence and no on-premises option today. If self-hosting is a requirement for you, this is not the right product and we would rather say so now.

Nothing sudden, and nothing irreversible for six months.

• Days 1 to 60: your site keeps serving and your members notice nothing. You get warning emails at 3 and 30 days.
• Days 61 to 90: the public site is gated behind a renewal notice. Your data, your database and your customer panel are untouched. Paying the arrears restores it the moment the payment settles.
• Days 91 to 180: access ends and your site's admin panel closes. Outstanding monthly invoices are voided so they do not pile up. Nothing is deleted.
• Past 180 days: everything is permanently destroyed, after warning emails at 150 and 173 days.

The pricing page has the full table and a timeline.

Yes, up to 180 days past your due date. If you are suspended (61 to 90 days), pay every outstanding monthly invoice and the site restores immediately with everything as it was. If you are cancelled (91 to 180 days), a $999 reactivation restores the same site, the same database, the same members and the same settings, sets you paid through the end of the month you reactivate in, and restarts the monthly cycle. There is no back-payment for the months you were cancelled.

Not while you are a customer, and not for six months after you stop being one. Suspension deletes nothing. Cancellation deletes nothing. Permanent deletion happens only past 180 days past due, is performed only by the daily job and only from the cancelled state, and writes a deletion record before it destroys anything. Two warning emails go out first, at 150 and 173 days.

When it does happen it is irreversible: the database, the storage buckets, the session store, both workers and the subdomain are destroyed and the name is freed for someone else.

No. Activation creates real dedicated infrastructure the moment your payment settles, and that cannot be un-done. Monthly payments cover a month of service that has already started and are not refundable or pro-rated. Reactivation works the same way as activation.

Cryptocurrency payments also cannot be reversed by us once settled. The full statement is in the Refunds & Cancellation policy.

Stop paying. There is nothing to cancel, no notice period and no cancellation fee — the lifecycle above simply runs its course, and you can change your mind at any point in the first 180 days by paying.

Read the next answer first, though: there is no self-service export tool, so if you want a copy of your data, ask us before you let the 180 days run out. After deletion there is nothing to ask for.